Bilingual Spanish Call Center Representative – Full‑Time/Part‑Time

About the role

We are seeking bilingual English‑Spanish call centre representatives to join our team in Cape Town. The role can be full‑time or part‑time and involves handling inbound and outbound customer contacts for a variety of clients, troubleshooting basic technical issues and identifying upsell opportunities.

Key responsibilities

• Answer inbound calls and make outbound contacts in a courteous, professional manner.
• Listen to customers, understand their needs and resolve issues promptly.
• Document and process customer claims using the company’s systems.
• Follow scripts, policies and procedures while maintaining confidentiality.
• Escalate complex issues to the managerial team when required.
• Achieve first‑call resolution through effective problem‑solving.
• Participate in meetings, training sessions and stay up‑to‑date with program changes.

Required profile

• National Senior Certificate (or equivalent high‑school qualification).
• Fluent reading, speaking and writing in English and Spanish.
• Reliable high‑speed internet connection (minimum 20 Mbps download) for remote work.
• Strong organisational and communication skills.
• Ability to type at least 20 words per minute.
• Availability to work scheduled shifts, including training periods.

Required skills

• Data‑entry using a computer.
• Microsoft Excel.
• Microsoft PowerPoint.
• Microsoft Word.
• Microsoft Outlook.
• Windows PC applications.