Automotive Workshop Service Receptionist & Secretary

About the role

Join a fast‑paced automotive workshop as the first point of contact for customers. You will manage service bookings, job cards and communication between clients and technicians, ensuring a smooth and professional service experience.

Key responsibilities

• Manage service bookings and schedule workshop appointments.
• Open and process job cards accurately.
• Welcome customers and handle all service‑related enquiries.
• Liaise between customers, service advisors and technicians to maintain workflow.
• Update customers on repair progress and completion timelines.
• Process invoices, warranty claims and service documentation.
• Maintain accurate records using the Evolve CRM system.
• Support workshop administration and ensure high customer satisfaction.
• Handle telephone and email communication professionally.
• Assist with service sales opportunities where appropriate.

Required profile

• Previous experience in a workshop service reception or automotive front‑desk role.
• Strong administrative and customer‑service abilities.
• Working knowledge of the Evolve CRM system or a similar platform (essential).
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast‑paced environment.
• High attention to detail and accuracy with job cards and invoicing.
• Professional, well‑presented and customer‑focused attitude.
• Valid driver’s licence.

Required skills

• Evolve CRM

What we offer

• Competitive salary ranging from R11,000 to R14,000 gross per month, dependent on experience.