Assistant Front Office Manager – Marriott Hotel Melrose Arch

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front‑office operations at the Marriott Hotel Melrose Arch. This role ensures smooth check‑in and check‑out processes, high guest satisfaction, and optimal financial performance of the department.

Key responsibilities

• Supervise and coach front‑office staff, including bell/door personnel, switchboard operators, and front‑desk agents.
• Manage daily operations to maintain service standards and meet guest expectations.
• Handle guest complaints, resolve disputes, and implement corrective actions based on feedback.
• Monitor team performance, recognize achievements, and maintain open communication with employees.
• Collaborate with the Front Office Manager to develop and achieve departmental goals.
• Ensure accurate record‑keeping and financial controls for front‑office transactions.

Required profile

• Strong interpersonal and communication skills with a focus on hospitality excellence.
• Demonstrated integrity, honesty, and ability to lead by example.
• Experience supervising a front‑office team and managing day‑to‑day hotel operations.
• Ability to handle stressful situations, resolve conflicts, and maintain composure.
• Commitment to continuous improvement and guest‑centric service.

Required skills