Receptionist

About the role

The Receptionist will be the first point of contact for guests at Finfoot Lake Reserve, a premier safari lodge in the Greater Pilanesberg. You will deliver exceptional customer service, manage reservations, and ensure each guest enjoys a seamless and memorable stay.

Key responsibilities

• Warmly welcome guests, handle check‑in and check‑out procedures, and provide information about lodge facilities.
• Manage room reservations, cancellations and modifications, keeping guest data accurate.
• Respond promptly to guest inquiries, requests and complaints, arranging special services such as restaurant bookings or transportation.
• Provide local attraction, dining and activity information, assisting with directions and transport arrangements.
• Build positive guest relationships, anticipate needs, and handle feedback to enhance overall satisfaction.

Required profile

• Friendly, approachable demeanor with strong interpersonal skills.
• Excellent communication abilities in English.
• Proactive, detail‑oriented and able to multitask in a fast‑paced environment.
• Commitment to delivering high standards of hospitality and guest satisfaction.

Required skills