Receptionist
Dream Hotels & Resorts · Nord-Ouest
Description du poste
About the role
The Receptionist will be the first point of contact for guests at Finfoot Lake Reserve, a premier safari lodge in the Greater Pilanesberg. You will deliver exceptional customer service, manage reservations, and ensure each guest enjoys a seamless and memorable stay.
Key responsibilities
- Warmly welcome guests, handle check‑in and check‑out procedures, and provide information about lodge facilities.
- Manage room reservations, cancellations and modifications, keeping guest data accurate.
- Respond promptly to guest inquiries, requests and complaints, arranging special services such as restaurant bookings or transportation.
- Provide local attraction, dining and activity information, assisting with directions and transport arrangements.
- Build positive guest relationships, anticipate needs, and handle feedback to enhance overall satisfaction.
Required profile
- Friendly, approachable demeanor with strong interpersonal skills.
- Excellent communication abilities in English.
- Proactive, detail‑oriented and able to multitask in a fast‑paced environment.
- Commitment to delivering high standards of hospitality and guest satisfaction.
Required skills
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Dream Hotels & Resorts
Nord-Ouest