Learning & Development Specialist

About the role

The Learning & Development Specialist will design and deliver learner‑centric training across branch and corporate settings within a regulated financial services organisation. The role focuses on facilitating, coaching and driving measurable behavioural change while ensuring compliance with industry regulations.

Key responsibilities

• Facilitate structured learning interventions across face‑to‑face, virtual and blended formats in a regulated environment.
• Translate financial services compliance frameworks (FAIS, POPIA, FIC Act, NCA, TCF) into clear, learner‑friendly content.
• Support early‑career development initiatives, including onboarding, learnerships, internships and workplace readiness programmes.
• Drive behavioural change through coaching, follow‑up interventions and applied workplace learning.
• Maintain accurate training records and reporting aligned to SETA, WSP, ATR and B‑BBEE requirements.

Required profile

• Matric (NQF 4) and National Diploma ODEDTP (Level 5 minimum); a degree in HR, Business or a related field is advantageous.
• 1–4 years of experience in facilitation, assessment or learning delivery within financial services or a regulated environment.
• Practical exposure to learning design and structured training programmes.
• Strong administration, reporting and stakeholder‑engagement skills.
• Confident, energetic communicator with a learner‑centric, hands‑on approach.

Required skills

• FAIS compliance framework
• POPIA compliance framework
• FIC Act
• NCA
• TCF
• SETA reporting