Customer Service Representative
DASH BPO · Randburg
Description du poste
About the role
We are looking for a dedicated Customer Care Agent to join our team. You will handle inbound calls and assist customers with technical and billing enquiries, ensuring a smooth and accurate experience.
Key responsibilities
- Answer incoming calls and respond to customer queries regarding technical issues and billing.
- Provide accurate information, resolve inquiries efficiently, and follow company policies.
- Collaborate with Back Office and Chat channels in addition to voice support.
- Escalate anomalies when necessary and maintain PCI compliance standards.
- Build relationships with support departments and act as a liaison.
Required profile
- Previous customer support or help‑desk experience in the mobile services industry.
- Strong attention to detail and ability to recognize when to escalate issues.
- High energy, engaging personality with an outgoing and humorous outlook.
- Excellent communication skills and humility when handling escalated incidents.
- Willingness to work international hours with reliable transport.
Required skills
- PCI Compliance
What we offer
- Opportunity to work in a dynamic, fast‑paced environment.
- Collaboration with multiple support channels.
- Professional growth within the telecom sector.
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DASH BPO
Randburg
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