Zoom Product Manager

About the role

First Distribution is hiring a Zoom Product Manager in Johannesburg on a permanent basis. The role drives the success and growth of the Zoom portfolio by building relationships with vendors, channel partners and internal teams, expanding brand presence and routes to market, and ensuring vendor KPIs and revenue targets are met. It covers the full product lifecycle.

Key responsibilities

• Expand and strengthen the partner ecosystem, improve partner engagement through enablement and brand promotion, and drive adoption beyond Gauteng.
• Develop growth strategies for underperforming partners, support quoting processes and provide pre-sales guidance.
• Manage product profitability through pricing and margin control, align product planning with vendor growth expectations and drive diversification between value-based and volume products.
• Monitor product lifecycles, maintain optimal stock levels, prevent end-of-life stock accumulation and ensure accurate product data in internal systems.
• Coordinate product update communications, collaborate with internal teams to resolve issues and take part in sales meetings.
• Build strong relationships with vendor stakeholders, manage sell-through reporting, run vendor strategies and rebate programs, hold quarterly business reviews and deliver accurate weekly forecasts.
• Develop and execute marketing plans aligned with vendor strategy, analyse market trends, increase brand awareness, support go-to-market strategies and align internal marketing with vendor campaigns.

Required profile

• Minimum 1-2 years' experience in Unified Communications (Customer Success/Contact Center, Telephony and Communication).
• Relevant tertiary qualification in Business, Marketing, IT or a related field.
• 2-3 years' experience in product management within the ICT or technology distribution environment.

Required skills

• Strong understanding of channel development and knowledge of product lifecycle management.
• Commercial acumen with the ability to manage margins.
• Vendor management and relationship-building capability.
• Market analysis, strategic planning and interpretation of sales data.