Wellness Concierge / Patient Support Coordinator

About the role

The Wellness is a doctor‑led private clinic focused on preventive care and personalised service. This fully remote, non‑clinical position coordinates patient journeys, ensuring clear communication and organised follow‑up.

Key responsibilities

• Respond to patient enquiries via phone, email and messaging with clear, considerate replies.
• Coordinate appointments, blood tests, imaging and follow‑up with patients, clinicians and providers.
• Set sales appointments and hand them over to the sales team (no commission).
• Confirm practical details, preparation instructions and track outstanding actions to completion.
• Arrange delivery of clinician‑approved results and summaries, escalating clinical questions appropriately.
• Maintain accurate booking and CRM records, protect confidential information and provide clear handovers.
• Handle delays and service problems calmly and contribute to improving checklists and service standards.

Required profile

• Experience in customer support, private‑client service, hospitality, healthcare administration or similar.
• Excellent spoken and written English with strong listening and phone communication skills.
• Strong organisational ability, attention to detail and comfort with scheduling, CRM and case‑management tools.
• Good judgement regarding confidentiality and escalation.
• A suitable private workspace and reliable internet connectivity.

Required skills

• Proficiency with CRM and case‑management tools.