Warranty Clerk - Motor Vehicle Dealership

About the role

An established and reputable motor vehicle dealership in Durban is looking for an organised, accurate and detail-oriented Warranty Clerk to join its Service Department. The role supports warranty-related administration, keeps documentation accurate and helps process and follow up warranty claims. Previous dealership warranty experience is advantageous but not essential; candidates with a strong administrative background, motor industry exposure and a basic understanding of motor vehicle mechanics are encouraged to apply.

Key responsibilities

• Assist with preparing, processing and submitting dealership warranty claims.
• Maintain accurate warranty records and supporting documentation, and ensure paperwork is completed correctly.
• Verify warranty information and claim requirements.
• Liaise with technicians, Service Advisors and the Parts Department.
• Follow up on outstanding warranty claims and documentation.
• Maintain accurate data capturing and administrative records.
• Assist the Service Manager with general warranty administration.
• Learn and follow manufacturer warranty policies and procedures.
• Support the efficient daily operation of the Service Department.

Required profile

• Strong administrative background and excellent organisational skills.
• High level of accuracy and attention to detail.
• Previous motor dealership Parts or Service Department experience is advantageous.
• Previous dealership warranty administration experience is advantageous but not essential.
• Strong communication and interpersonal skills, able to work independently and as part of a team.
• Reliable, professional and willing to learn.

Required skills

• Good computer literacy and data capturing skills.
• Basic understanding of motor vehicle mechanical components, including internal combustion engines and drivetrain systems.

What we offer

• Permanent position.
• Market-related salary, negotiable depending on experience, plus benefits.

Candidates should send their updated CV by email to the recruiter, using the subject line "Warranty Clerk - Durban". Only shortlisted candidates will be contacted.