Travel Administrator Manager

About the role

Go2Africa, a B Corp-certified safari specialist and part of the Nawiri Group, is hiring a Travel Administrator Manager in Cape Town. The manager leads the Travel Administration team so that all pre-travel administration is completed accurately, consistently and within agreed service levels. The role covers supplier reconfirmations, booking triple checks, client travel documentation, team performance, quality assurance, employee development, seasonal readiness, stakeholder service and continuous improvement.

Key responsibilities

• Team management: monthly one-on-ones and formal performance reviews, annual objectives and development plans reviewed quarterly, monitoring of KPIs, SLAs and turnaround times, rostering, leave approval and planning for peak travel periods.
• Operational delivery: initiate supplier reconfirmations six weeks before travel, run booking triple checks, resolve discrepancies before documentation is finalised, monitor workloads and backlogs, run a quality-audit process and act as escalation point for complex issues.
• Training: standardised onboarding, training materials, SOPs and process guides, coaching and competency assessments.
• Information and improvement: maintain Travel Information Packs and client documentation, coordinate CRM content and image updates with Marketing, run an annual audit of travel information and CRM content, and lead or contribute to operations projects.

Required profile

• Matric.
• Minimum 2 years of leadership experience.
• Minimum 3-5 years of travel industry experience.
• Diploma in Travel and Tourism (advantageous).
• Administration experience.

Required skills

• Professional email and telesales communication.
• Experience using the quoting system, Bazaruto and HubSpot (advantageous).
• Strong written and verbal communication, planning and organisation, and ability to cope with pressure and change.

To apply, candidates send their CV and a motivational letter.