Temporary Home Care Advisor – Western Cape

About the role

Air Liquide is looking for a dedicated and compassionate Homecare Advisor to act as the link between the company and the veterans it serves. The role delivers essential Veterans Affairs medical products to patients' homes, ensures they are comfortable with their equipment and gives them education on the safe use of home oxygen therapy.

Key responsibilities

• Handle administrative tasks and monthly follow-up for patients, looking after the existing customer base and acquiring new customers.
• Download titration data, schedule appointments for routines, home sleep studies and CPAP, and confirm deliveries.
• Deliver equipment to home patients on time and connect it correctly.
• Advise customers on all aspects of the products and run training sessions, including demos of diagnostic tools and equipment.
• Carry out routine visits within a month, manage the patient list and PDA according to work instructions, and implement the Therapy Initiation and Therapy Optimisation programs.
• Be available on call 24 hours a day, including weekends and public holidays, to give telephone assistance to patients.
• Keep accurate stock counts of equipment and disposables, monitor expenses, maintain the company pool car and follow safety and quality policies.
• Implement CPAP therapy according to sleep study results and doctors' prescriptions, and deliver insulin pumps and disposables to new patients with education and setup support.
• Compile monthly state information using the state template.

Required profile

• Registered Nurse degree/diploma OR Matric (Senior Certificate).
• 2 years of experience in respiratory care.
• 3 years of driving experience.
• Autonomous work, knowledge of patient care and of consultative and diagnostic processes.
• Knowledge of VA safety procedures.