Technical Support Manager - M3

About the role

Sandvik Mining is looking for a Technical Support Manager for its Mechanical Cutting (Flameproof) equipment portfolio. The role provides technical leadership and product support, linking customers, field service and sales teams with product engineering. It focuses on turning field experience and machine-performance data into actions that improve equipment reliability, availability, productivity and customer value.

Key responsibilities

• Lead the Technical Support team and strategy, resolve complex technical issues, coordinate failure investigations and corrective actions, coach customer-facing teams and ensure effective documentation and escalation.
• Monitor fleet performance and reliability, analyse failure trends, coordinate root-cause investigations and give technical input to rebuild, overhaul and product-enhancement strategies.
• Engage customers on major technical matters, recommend safe and cost-effective solutions and support escalated product-performance concerns.
• Maintain the technical link between Sales and Product Units, consolidate field and customer feedback, coordinate product improvements, trials and approved modifications, and report on their effectiveness.
• Support the introduction of new products by assessing deployment readiness, coordinating commissioning and early-life support, and sharing lessons learned.
• Ensure technical activities, modifications and documentation comply with engineering standards, approved configurations and safety requirements.
• Support Sales and Service by evaluating customer requirements, contributing to tenders and proposals, and developing lifecycle, component-replacement and improvement solutions.

Required profile

• National Diploma, BTech or Bachelor's degree in mechanical, electrical, mechatronic or mining engineering; Grade 12 / N3 or equivalent is also acceptable.
• Relevant trade qualification combined with equipment experience is essential.
• Strong experience in underground mining equipment, preferably coal mining and/or mechanical cutting.
• Demonstrated experience in technical support, field service, engineering or product support in the mining industry.
• Experience in systematic troubleshooting, root-cause analysis and failure investigation, and working with mining customers and multidisciplinary teams.
• OEM mining-equipment and/or mine experience is advantageous.
• Valid driver's licence and physical and medical ability to work in an underground environment; travel may be required.

Required skills

• English proficiency.
• Microsoft Office and ERP systems.

Applications close on 03 November 2026 and are submitted online through the company's careers site.