Support & Administrative Assistant – Bookkeeping & Sage

About the role

We are seeking a proactive Support & Administrative Assistant to work closely with a Senior Consultant. The role combines client‑facing support for Sage accounting software with core bookkeeping and administrative duties, ideal for someone with practical bookkeeping experience who enjoys helping clients.

Key responsibilities

• Prepare quotations, proposals and client documentation.
• Assist clients with Sage Business Cloud Accounting and Sage Pastel queries via phone and email.
• Support software licensing, renewals, account queries and follow‑ups.
• Set up and configure Sage Business Cloud Accounting and Sage Pastel for new clients.
• Perform bookkeeping tasks such as bank reconciliations, VAT processing and financial reporting.
• Maintain accurate records of client interactions, support requests and billable hours.
• Update internal tracking systems, schedule appointments and coordinate communications.
• File electronic documents correctly using Microsoft OneDrive and SharePoint.
• Stay informed about new Sage software features and developments.

Required profile

• Fluent in Afrikaans and English (spoken and written).
• Proven bookkeeping experience.
• Strong customer service and communication skills.
• Ability to work independently, prioritize tasks and meet deadlines.
• Resident in or near Brackenfell, Cape Town.

Required skills

• Sage Pastel (Sage 50) – essential.
• Sage Business Cloud Accounting – advantageous.
• Microsoft Excel, Outlook, Word and other Office applications.
• Microsoft OneDrive and SharePoint.

What we offer

• Competitive salary based on experience.
• Ongoing Sage product training and professional development.
• Supportive, professional working environment.
• Opportunity to build a long‑term career with an established Sage Business Partner.