Service Desk Engineer - Tier 1

About the role

We are seeking a dynamic Service Desk Engineer (Tier 1) to provide onsite IT support in Mokopane. The role combines hands‑on hardware assistance with remote service‑desk duties, ensuring rapid resolution of user issues.

Key responsibilities

• Deliver onsite technical support for hardware, software, and network problems.
• Assist with staff onboarding and offboarding, including equipment provisioning.
• Maintain inventory of spare parts and perform daily system health checks.
• Test and review recovery plans for legacy onsite systems.
• Collaborate with the Service Desk team to resolve password resets, AD/M365/VPN issues, workstation performance, firewall and network device problems, and email/Office 365 concerns.
• Log, track, and resolve tickets while keeping clients informed.
• Create and update knowledge‑base articles and manage service‑call calendars.

Required profile

• Degree or diploma in Technology.
• CompTIA N+ certification and Microsoft Office 365/SharePoint/Security/Teams certifications.
• 4+ years of professional IT experience.
• Strong communication, organizational and time‑management abilities.
• Ability to work under pressure in a fast‑paced environment.

Required skills

• Basic networking and firewall knowledge (gateways, switches, wireless, SonicWall, FortiGate, PF Sense, Untangle).
• Security best‑practice implementation.
• Email protocols: POP, IMAP, Exchange.
• Connectivity technologies: ADSL, LTE, Fibre, PPPOE, APN, static routing.
• Domain management (DNS record types, domain registration).
• Microsoft 365 migrations (Exchange Online, SharePoint Online, Teams, OneDrive for Business).
• PC/Laptop hardware and software troubleshooting (Windows 7‑11).
• Active Directory password resets, VPN, and Microsoft Office application support.
• Workstation and server performance tuning.
• Wi‑Fi and general connectivity troubleshooting.
• Printer and scanner support.

What we offer

• Fast‑paced, dynamic work environment.
• Exposure to cutting‑edge technologies.
• Supportive and skilled team culture.