IT Business Analyst – Product Development (MFA)

About the role

The IT Business Analyst will support product development for Multi‑Factor Authentication (MFA) at FNB, translating business needs into technical solutions that align with the bank’s strategic objectives.

Key responsibilities

• Identify and recommend process improvements to increase efficiency and business value.
• Facilitate workshops and interviews to elicit, analyse, and document functional requirements.
• Conduct gap analyses, define solution metrics, and establish acceptance criteria.
• Build and maintain strong relationships with stakeholders, influencing decisions and managing expectations.
• Collaborate with project teams to support solution design, testing, and quality assurance.
• Participate in post‑implementation reviews and capture lessons learned.
• Develop system manuals, training materials, and deliver end‑user training as needed.
• Prioritise requirements with the Project Manager to define deliverables and timelines.

Required profile

• Relevant degree (e.g., B.Com, BSc in Information Systems or Engineering) or Business Analyst Diploma.
• Minimum two years of experience as a Business Analyst.
• Mandatory experience in a Custody environment.
• Proficiency with the BaNCS SP system.
• Strong understanding of Master File Administration processing within BaNCS SP.
• Exposure to system testing.
• Experience with Global Custody product set is a plus.

Required skills

• BaNCS SP system
• Master File Administration processing
• System testing
• Global Custody product set