Service Desk Analyst – Remote Support for UK Clients

About the role

Remote Recruitment is seeking a Service Desk Analyst to provide first and second‑line IT support to UK‑based clients. The role is fully remote, allowing South African professionals to work UK business hours from home while supporting a fast‑growing team.

Key responsibilities

• Deliver professional 1st and 2nd line IT support via phone, email and chat.
• Diagnose and resolve hardware, software, network and application issues.
• Manage and update support tickets in ServiceNow, Jira or similar ITSM platforms.
• Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices.
• Document solutions and contribute to the internal IT knowledge base.
• Monitor system alerts and escalate major incidents to relevant technical teams.

Required profile

• Minimum 2 years of experience in an IT service desk or technical support role.
• Customer‑focused with excellent communication skills and strong attention to detail.
• Ability to work independently during UK business hours.

Required skills

• Windows operating system.
• Microsoft 365.
• Active Directory.
• ServiceNow or Jira Service Management.
• VPN configuration.
• Endpoint device setup.

What we offer

• Salary of R28,000 per month.
• 100 % remote work with UK business‑hour schedule.
• Opportunities for career growth and professional development.
• Exposure to leading UK businesses and best practices.