Service Advisor

About the role

Hyundai Automotive South Africa is looking for a Service Advisor to act as the link between the service department and customers. You will manage customer inquiries and help them understand their vehicle maintenance and repair needs, while ensuring a smooth and satisfying service experience.

Key responsibilities

• Greet customers, help them understand their service needs and schedule appointments
• Explain service options, pricing and potential repairs clearly and accurately
• Keep customers informed throughout the service process and address their concerns
• Coordinate with technicians so that repairs are completed on time
• Follow up on service and repairs and make sure customer feedback is handled
• Record customer interactions, service requests and vehicle history
• Process payments and handle paperwork for service orders and warranties
• Maintain high customer service standards and work well with team members and management

Required profile

• Demonstrable experience in a customer-facing role, preferably in automotive service or repair
• Strong communication and interpersonal skills
• Ability to manage several tasks at once while staying organised and detail-oriented
• Team player who shows initiative and independence
• A solid understanding of automotive repair processes and terminology is an advantage

Preferred qualifications

• Formal qualification in automotive technology or a related field
• Experience with service management software or CRM systems
• Certifications in vehicle maintenance and repair
• Bilingual ability