Senior Training and Quality Manager

About the role

Concentrix is looking for a Senior Training and Quality Manager to lead a team of Client Training Associates in Cape Town, Claremont. You will be responsible for designing and delivering high‑impact training programs while ensuring that quality standards across all customer contacts are consistently met.

Key responsibilities

• Lead and inspire a team of trainers to provide innovative training solutions.
• Oversee the implementation and continuous improvement of quality frameworks.
• Develop and execute strategies that enhance the overall customer experience.
• Organise backlog and live‑support schedules to ensure smooth product transitions.
• Analyse performance data, identify improvement opportunities, and share insights with stakeholders.
• Design engaging training curricula tailored to diverse learning needs.
• Conduct performance reviews, schedule trainers, and lead status meetings.
• Evaluate training feedback and refine programs for continuous improvement.
• Provide efficient software support and resolve client issues promptly.

Required profile

• Bachelor's degree in a relevant field (preferred).
• Minimum of 5 years of experience in training, quality assurance, or related functions.
• Proven leadership ability in a fast‑paced, customer‑focused environment.

Required skills

What we offer

• Opportunity to shape training and quality strategy for a global leader.
• Collaborative, innovative work environment.
• Professional growth within a multinational organization.