Senior IT Professional – Network, Server and End-User Support

About the role

The Group is looking for a highly experienced Senior IT Professional who takes ownership of complex, escalated technical challenges across network, server and end-user environments. The role calls for a deep, hands-on technical background and collaborative work on high-impact issues, with permanent resolution through root cause analysis.

Key responsibilities

• Train and support users on IT systems
• Maintain mail infrastructure (Postfix, Sendmail, Exim), including antispam/antivirus policy, DNSBL, SMTP troubleshooting and mail routing
• Configure and administer Fortinet firewalls (policy, VPN, security profiles, high availability)
• Maintain Mikrotik network infrastructure, routing, inter-site connectivity and wireless networks
• Provide advanced support for critical desktop and server issues and act on Service Desk tickets with SLA compliance
• Write technical documentation and knowledge base procedures, and implement automation and scripting
• Configure IP camera/CCTV infrastructure and run daily operational checklists
• Monitor device capacity and performance, and carry out root cause analysis on recurring incidents
• Travel to sites for installations and maintenance
• Create, deploy and administer Windows Server (2016-2025), Hyper-V virtualization, biometric access control systems and DHCP/DNS/Active Directory

Required profile

• Minimum 12 years as an IT professional, with a track record of resolving escalated issues and supporting users face-to-face and remotely
• Minimum 8 years configuring, implementing and maintaining corporate LAN and WAN environments
• Security-first mindset, able to liaise with vendors and colleagues at all levels, and willing to work overtime and travel
• Own reliable transport; able to work independently and collaboratively

Required skills

• Advanced Windows (10, 11), Office 365 and Windows Server administration
• Strong networking, including switch and router configuration
• Root cause analysis and advanced troubleshooting
• Use of AI tools to improve IT workflows
• Advantageous: Mikrotik/RouterOS, SecOps, ManageEngine ServiceDesk Plus, Hyper-V, PowerShell/Bash scripting, Acronis, VMware, cloud platforms (Azure), SQL administration and ITIL certification