Receptionist - Switchboard Operator

About the role

Pepkor Lifestyle is looking for a friendly and efficient Receptionist – Switchboard Operator to be the first point of contact for the organisation. The role focuses on handling incoming calls, greeting visitors and supporting the smooth flow of communication within the company.

Key responsibilities

• Answer, route and manage incoming calls on a multi‑line switchboard.
• Welcome and direct visitors, announce them to relevant staff and maintain a tidy reception area.
• Perform clerical duties such as handling mail, maintaining records and supporting administrative staff.
• Troubleshoot and maintain the switchboard and related telecommunications equipment.
• Manage meeting‑room bookings and staff scheduling to optimise workflow.
• Handle inquiries, resolve issues and ensure a positive experience for callers and visitors.

Required profile

• Grade 12 with up to 3 years of switchboard or receptionist experience.
• Previous experience in a corporate or professional services environment is advantageous.
• Basic knowledge of telecommunications system operation.
• Familiarity with CRM or similar customer‑interaction tools.
• Additional language skills are a plus.

Required skills

• Operation of multi‑line phone systems.
• Proficiency with standard office software (e.g., Microsoft Office).
• Use of CRM systems for managing customer interactions.
• Basic understanding of telecommunications equipment.