Receptionist - Head Office, Hospital Group

About the role

The Receptionist is the first point of contact at the hospital group's Head Office, delivering a welcoming, professional and efficient front office experience for visitors, employees and stakeholders. The role covers managing incoming calls, coordinating visitor arrivals, keeping the reception area tidy and providing general administrative support. It is a full-time position based in Roodepoort.

Key responsibilities

• Welcome and assist visitors, employees and external stakeholders professionally, in person and by telephone
• Answer, screen and transfer calls accurately and promptly, and help with switchboard operations
• Manage visitor arrivals, notify relevant staff and direct guests to meetings or appointments
• Prepare and maintain a neat, organised and fully operational reception area each morning
• Coordinate front desk enquiries and pass messages to the right departments
• Maintain accurate reception and administrative records and prepare basic reports when needed
• Provide general administrative and clerical support to Head Office departments
• Report maintenance and office environment issues so they are resolved quickly
• Coordinate travel arrangements, including flights, accommodation and car rentals
• Support the coordination of meeting room visitors and front office arrangements

Required profile

• Grade 12 or equivalent NQF Level 4 qualification
• 3 years' experience in an administrative or reception role
• Ability to operate a switchboard and manage a busy reception environment
• Strong verbal and written communication skills, professional telephone etiquette and customer service orientation
• Ability to keep accurate records and handle information confidentially
• Professional presentation, reliability, attention to detail, organisation, discretion and the ability to stay calm under pressure

Required skills

• Working knowledge of Microsoft Office
• Good typing skills

Candidates apply by sending their CV and any supporting documents to the recruiter named in the original advert.