Quality Assurance Manager

About the role

Fidelity Services Group is looking for an experienced Quality Assurance Manager to lead its quality assurance initiatives. The role focuses on developing, implementing and maintaining quality assurance standards and procedures so that products meet regulatory compliance and customer expectations.

Key responsibilities

• Develop and execute quality assurance strategies and a Quality Management System (QMS) to ensure product quality and compliance with industry standards.
• Oversee the planning and execution of quality audits, risk assessments and compliance reviews.
• Work with cross-functional teams to find areas for quality improvement and lead corrective actions.
• Manage and mentor a team of quality assurance professionals, supporting their career development.
• Analyse quality metrics and data to prepare reports for senior management, highlighting trends and concerns.
• Lead root cause analysis of quality issues and drive preventive actions.
• Keep up with industry regulations and ensure quality control procedures follow best practice.
• Facilitate training sessions for staff on quality assurance processes and standards.

Required profile

• Proven track record in quality assurance management or a similar role in a regulated industry.
• Demonstrable experience developing and implementing quality management systems and standards.
• A degree in a relevant field such as Engineering, Quality Management or Business Administration.
• Strong analytical skills and excellent communication and interpersonal skills.

Preferred qualifications

• Certification such as ISO 9001, Six Sigma or similar.
• Experience with compliance frameworks and regulatory requirements in the industry.
• Familiarity with automated testing tools and methodologies.
• Previous experience leading quality assurance projects.