Prestige Banking Relationship Banker

About the role

Standard Bank Group is looking for a Prestige Banking Relationship Banker in Worcester. The role acquires, services and retains clients in the Prestige Banking segment through strong relationship management, structured needs analysis and deeper product uptake across lending, transactional and digital banking. It focuses on proactive portfolio growth, quality client engagement and spotting wealth, investment and fiduciary opportunities with specialist teams.

Key responsibilities

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs-based conversations and consistent relationship building.
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions.
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams.
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions.
• Action client service requests efficiently across digital, voice and branch channels, with fast turnaround and a seamless experience.
• Complete AML, KYC, due diligence, arrears management and regulatory requirements on time.

Required profile

• Bachelor's degree in Commerce, Banking, Finance or a related field, or an Advanced Diploma (NQF 7) FAIS-recognised qualification.
• 2 years of total banking experience, including 1 to 2 years of FAIS-related experience in a physical, virtual or voice branch.
• Proven experience in relationship banking and managing a personal, prestige or affluent client portfolio.
• Exposure to wealth management, investment consulting or financial planning referral environments.
• Experience growing a portfolio, driving product entrenchment (lending, transactional and digital) and retaining clients.
• Experience working across multi-channel environments to handle client requests, manage credit applications and resolve service gaps.
• Valid driver's licence and mobility to travel to client sites.

Required skills

• Banking process and procedures
• Client knowledge, retention and servicing
• Risk awareness and risk identification
• Communication competencies: articulating information, challenging ideas, conveying self-confidence and convincing people