Patient Services Manager

About the role

Zamokuhle Private Hospital, part of Lenmed, is looking for a Patient Services Manager. The role ensures that administration systems, communication mechanisms and procedures are in place so that a high-quality administration service is delivered every day to patients, doctors, staff, management and Lenmed Head Office.

Key responsibilities

• Manage reception, admissions, case management and billing efficiently
• Audit departments
• Keep patient records accurate and up to date
• Ensure efficient pre-admission and admission processes
• Resolve patient queries promptly and with integrity
• Help achieve revenue and collections targets through effective DNYB management
• Ensure adherence to group policies and motivate the team to meet targets
• Initiate SAP developments to improve business processes
• Produce daily, weekly and month-end reports for management, plus ad hoc reports as requested

Required profile

• Nursing clinical background is essential; a Nursing Diploma or Degree is advantageous
• 10 years of previous work experience in a hospital environment
• At least 5 years in a management position
• At least 3 years in case management
• Ability to work under tight deadlines and flexibility with shift work

Required skills

• Intermediate CPT and ICD 10 training
• Advanced Microsoft Excel
• SAP experience is advantageous