Operations Coordinator

About the role

Alfred H Knight, an independent family-owned inspection, analysis and consultancy business serving the metals and minerals, solid fuels and agriculture industries, is looking for an Operations Coordinator in Richards Bay. The role oversees day-to-day operations, ensures effective resource planning, task delegation and adherence to client specifications and the company's operational procedures.

Key responsibilities

• Organize and manage daily workloads and schedules so supervisors process sampling work efficiently and meet client turnaround times
• Liaise with administration and laboratory departments to prioritize work according to customer expectations
• Manage staffing contingencies such as leave, illness, equipment breakdowns and workload peaks with the Branch Manager
• Keep the workforce skilled, trained and motivated, escalating resourcing and operational problems to the Branch Manager
• Uphold sampling and sample preparation accuracy and compliance with documented methods, acting as technical trouble-shooter for operational staff
• Maintain equipment and asset registers, efficiency/scale/oven test registers and sample reception and removal logs
• Handle staff attendance, punctuality and disciplinary matters (with HR) and capture time sheets
• Report daily to the Branch Manager and hold regular team meetings on operational and personnel issues

Required profile

• Grade 12 with Mathematics and Science
• Diploma in Operations Management or a related field; Supervisor Certificate is an added advantage
• 5-10 years of experience managing or leading a group of people
• 5 years' minimum experience in commodity surveying, specifically in metals and minerals
• Knowledge of sampling methodology, labour and safety regulations and general business software
• Highly proficient in English, verbal and written

Required skills

• Strong numeric and computer literacy
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to delegate while maintaining control, multitask, work independently and with attention to detail

What we offer

• A salary and benefits package including pension, life assurance and an employee assistance programme