Online Fashion Assistant

About the role

Superbalist.com is looking for enthusiastic Online Fashion Assistants to deliver exceptional service to its e‑commerce customers. You will be the first point of contact across phone, email, live‑chat and support software, helping shoppers enjoy a seamless fashion experience.

Key responsibilities

• Respond promptly and professionally to customer inquiries via multiple channels.
• Resolve product, order and fulfillment questions, processing exchanges and returns efficiently.
• Gather accurate customer information, educate shoppers to reduce repeat contacts, and document all interactions.
• Collaborate with the team to minimise response times and continuously improve processes.
• Maintain a positive, courteous attitude while managing expectations and handling occasional overtime.

Required profile

• Strong command of written and spoken English.
• Minimum 6‑12 months experience in customer service.
• National Senior Certificate or higher.
• Logical problem‑solving ability and a high sense of ownership.
• Comfortable working in a fast‑paced, high‑pressure environment.
• Curious, teachable and resilient to change.

Required skills