Office Support Manager

About the role

The Office Support Manager provides strategic and operational assistance to the Chief Risk Officer, ensuring smooth day‑to‑day functioning of the division and supporting long‑term planning and execution. This role combines oversight of budgets, reporting, and complaint management with the coordination of cross‑departmental initiatives.

Key responsibilities

• Provide comprehensive support to the Chief Risk Officer, overseeing operational matters and long‑term planning.
• Monitor and evaluate the implementation of strategic objectives, preparing presentations for boards and committees.
• Manage complaint resolution, conduct root‑cause analysis, and identify trends for risk mitigation.
• Coordinate divisional activities, align projects, and maintain cross‑departmental relationships.
• Facilitate budget management, consolidate reports, and produce comparative analyses with recommendations.
• Lead day‑to‑day project execution, delegate inquiries, and ensure timely resolution.
• Contribute to strategy formulation, policy advice, and operational reporting.
• Analyse trends and provide actionable recommendations for continuous improvement.

Required profile

• Relevant commercial or technical degree; postgraduate qualification is a plus.
• 5–8 years of experience, preferably in state‑owned or development finance entities.
• Understanding of legislative, governance, and ESG requirements is advantageous.
• Demonstrated self‑leadership and commitment to corporate values.
• Proven ability to work collaboratively with senior management.

Required skills

• Microsoft Word
• Advanced Excel
• PowerPoint
• Practical knowledge of SAP