Klaviyo Account Manager

About the role

We are seeking a Klaviyo Account Manager to join a fast‑growing direct‑response email marketing agency that helps ecommerce brands generate significant revenue through email and SMS. You will own client relationships, drive retention strategies, and work closely with the founders to deliver measurable growth.

Key responsibilities

• Serve as the primary point of contact for managed ecommerce accounts.
• Conduct regular client check‑ins, present Klaviyo performance insights, and recommend actionable improvements.
• Design and execute retention roadmaps covering flows, campaigns, SMS, and segmentation.
• Identify revenue opportunities within Klaviyo data and plan monthly promotions, launches, and tests.
• Brief copywriters, designers, and Klaviyo specialists with clear creative direction.
• Review email strategy, copy, and performance with a direct‑response mindset.
• Maintain organized project tracking in ClickUp to ensure timely delivery.

Required profile

• Hands‑on experience with Klaviyo and a strong understanding of ecommerce email and SMS marketing.
• Proven track record managing ecommerce clients in an agency or retention role.
• Ability to interpret data and turn insights into strategic actions.
• Excellent written English and confident communication on client calls.
• Highly organized and capable of handling multiple moving parts.
• Availability to overlap with US time zones.

Required skills

• Klaviyo
• SMS marketing
• ClickUp