Junior Social Media Community Moderator

About the role

Hello Group is seeking a motivated Junior Social Media Community Moderator to support our finance and telecommunications services for migrant workers. This entry‑level position is ideal for someone who is enthusiastic about social media, enjoys interacting with customers, and wants to develop professional communication skills.

Key responsibilities

• Monitor and manage the company’s social media channels on a daily basis.
• Engage with followers, respond to comments and messages, and foster a positive online community.
• Handle customer inquiries promptly and professionally, ensuring a high level of service.
• Use Meta Business Suite and Hootsuite to schedule posts, track performance, and generate reports.
• Collaborate with internal teams to align social media content with business objectives.

Required profile

• Passionate about social media and customer service.
• Strong written communication skills in English.
• Detail‑oriented and able to work independently or within a team.
• Junior‑level experience or academic background related to marketing or communications.

Required skills

• Meta Business Suite
• Hootsuite