Junior Operations Controller - Freight Forwarding (Day and Night Shift)

About the role

Africa Global Logistics South Africa (AGL) is recruiting a Junior Operations Controller in Polokwane to coordinate client shipments from start to finish and support the Senior Transport Controller. The role covers load planning, vehicle utilisation, customer service and on-time deliveries, working day and night shifts on a full-time basis.

Key responsibilities

• Receive and process customer transport orders and bookings accurately and on time, capturing them in the TMS
• Plan and allocate loads to company vehicles, drivers and approved subcontractors, and coordinate daily load schedules
• Arrange special delivery requests, including the PO process, and monitor vehicles, drivers and shipments, tracking delays and breakdowns
• Maintain regular contact with drivers and subcontractors, follow up on delayed deliveries and handle on-route breakdowns with mechanics and workshops
• Verify proof of delivery (POD) and ensure operational files comply with SOPs, collecting documents such as commercial invoices and packing lists
• Monitor vehicle service schedules, driver behaviour and overtime compliance, and meet and improve SLA, process and activity KPIs
• Perform invoicing on transport files, report incidents to the BU supervisor/manager, prepare operational reports and assist management with efficient use of resources

Required profile

• Matric
• Minimum of 3 years' experience in transport, fleet coordination or a similar operational environment
• Relevant qualification is an advantage
• Knowledge of the LRA and NBCRFLI main agreement

Required skills

• Knowledge of route planning, fleet management and TMS
• Strong computer literacy and administrative skills
• Ability to work under pressure and manage drivers