IT Support Technician

About the role

The company, a leading supplier of food service equipment in Roodepoort, is seeking an IT Support Technician to deliver first‑ and second‑line support for its end‑users. You will work within the Microsoft 365 environment and handle a variety of hardware and software issues to keep the business running smoothly.

Key responsibilities

• Manage, prioritise and resolve tickets logged on the IT helpdesk within agreed response times.
• Provide first‑ and second‑line support for Outlook, Teams, OneDrive, SharePoint and the Office desktop suite.
• Diagnose and resolve software issues on Windows 10/11, ERP (SAP Business One) and other business applications.
• Troubleshoot hardware faults on desktops, laptops, printers, mobile devices (iOS/Android) and peripheral equipment.
• Administer user accounts, licences and group memberships in Active Directory and Microsoft 365/Entra ID.
• Support the Joiner/Mover/Leaver process in collaboration with HR.
• Liaise with software vendors and external service providers to drive fault resolution.
• Perform routine preventive maintenance and manage printer consumables stock.
• Provide after‑hours remote support when required and escalate unresolved issues to the IT Manager.

Required profile

• Grade 12 with a relevant IT qualification (e.g., A+, N+, MCSE/MCP or recognised diploma).
• 2–3 years’ experience in a helpdesk or desktop support role.
• Proven experience supporting end‑users in a Microsoft 365 environment.
• Exposure to ERP systems, preferably SAP Business One.
• Solid knowledge of Windows 10/11 and the Microsoft 365 application suite.
• Practical experience with Active Directory/Entra ID user administration.
• Ability to diagnose hardware faults on a range of devices.
• Basic understanding of networking concepts (IP addressing, Wi‑Fi, LAN).

Required skills

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps)
• Windows 10 & Windows 11
• Active Directory / Entra ID user management
• SAP Business One (advantageous)
• Hardware troubleshooting (desktops, laptops, printers, mobile devices, scanners)
• Basic networking (IP addressing, Wi‑Fi, LAN)
• A+, N+, MCSE/MCP certifications (or equivalent)