IT Support - Cape Town Distribution Centre

About the role

Takealot Group is looking for a proactive IT Support professional to work on site at its Cape Town Distribution Centre. The role keeps the technology running behind a large online retail platform, supporting staff and acting as the on-site technical liaison for system engineers. It suits someone who enjoys a dynamic, high-volume environment and wants career progression within the Takealot Group.

Key responsibilities

• Resolve IT support tickets logged through help desk software, prioritising and managing your workload
• Troubleshoot, repair and replace computers, monitors, printers, scanners and other peripherals
• Support system engineers with installations, configurations and maintenance
• Install, configure and manage PC software, keeping it up to date
• Maintain, clean and test IT equipment regularly
• Tag and manage IT assets and handle user accounts, including password resets in Active Directory and Google Workspace
• Perform OS re-imaging and software installations, and create IT procedure documentation
• Manage vendor relationships for equipment support, repairs and installations
• Be available for standby duty when needed

Required profile

• A Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or a related field, with at least three years of dedicated IT support experience
• Or at least six years of relevant IT support experience without a formal qualification
• Advanced troubleshooting skills across IT domains, with strong Windows OS troubleshooting
• Solid knowledge of Apple Mac hardware and software, and experience in desktop support
• Understanding of wireless networks, network printer setup and LANs; previous experience in industrial or distribution centres is an advantage
• Familiarity with logistics devices such as Honeywell, Zebra and Newland Android devices is beneficial

Required skills

• Windows operating systems troubleshooting
• Active Directory and Google Workspace account management
• Preferred: A+, N+, or MCSA certification

Salary for this type of role typically ranges from R18,000 to R30,000 per month, depending on experience and responsibilities.