IT Helpdesk Agent – Remote (South Africa)

About the role

You will be the first friendly voice staff contact when IT issues arise, providing calm and efficient support to keep the business running smoothly. This fully remote position serves a UK‑based client while you work from anywhere in South Africa.

Key responsibilities

• Respond to IT support requests via email, chat and phone.
• Troubleshoot common hardware, software and login problems.
• Log tickets clearly and keep users updated on progress.
• Escalate more complex issues to senior technicians.
• Assist with setting up accounts, devices and access for new staff.
• Write simple how‑to notes for recurring questions.

Required profile

• Experience in IT support or a strong interest in starting a career in this field.
• Familiarity with Windows, common office software and basic networking concepts.
• Patient, helpful manner when dealing with non‑technical users.
• Clear written and spoken English.
• Reliable home internet connection and a quiet workspace.

Required skills

• Windows operating system
• Microsoft Office suite
• Basic networking

What we offer

• Salary of R15,000‑R18,000 per month (ZAR), paid monthly.
• Fully remote role – work from anywhere in South Africa.
• Standard hours: 09:00‑17:00 UK time (11:00‑19:00 SAST).
• Support from a friendly Remote Recruitment team and a stable, long‑term UK client.