IT Field Service Engineer

About the role

Daisy Business Solutions is looking for a hands-on IT Field Service Engineer to keep customers' technology running. The role is based in the field across Johannesburg and Pretoria, installing, configuring and troubleshooting hardware, software and networks at customer sites, from servers and workstations to routers, switches and LAN/WAN infrastructure. You will work alongside network architects, system administrators and security professionals, respond to critical outages and help mentor junior engineers. A company vehicle is provided.

Key responsibilities

• Install, configure and troubleshoot hardware (servers, workstations, routers, switches and peripherals) at customer sites
• Install and update software applications and operating systems for customers
• Diagnose and resolve hardware and software faults on-site, responding to service requests and supporting users
• Set up, maintain and troubleshoot LAN/WAN networks, resolving connectivity issues and optimising performance
• Test and quality-check IT systems, and replace and configure faulty hardware components
• Create and maintain network documentation: diagrams, configurations, SOPs and accurate site credentials
• Respond to emergency calls and critical outages as part of on-call support
• Work with network architects, system administrators and security teams, and mentor junior engineers

Required profile

• 2 to 5+ years of hands-on experience in IT support, field service or technical roles
• 2 to 5 years of experience in the office automation industry
• Proven experience with on-site hardware and software installation, network setup and customer-facing support
• Grade 12 (minimum); a diploma or bachelor's degree in IT, Computer Science, Electrical/Electronic Engineering or a related field is advantageous
• Valid driver's licence; a company vehicle is provided
• Able to lift equipment (20-50 kg) and perform manual hardware work, and willing to take part in on-call and emergency response and to travel frequently

Required skills

• Strong knowledge of computer hardware, including servers, workstations, peripherals, routers and switches
• Installing, configuring and troubleshooting operating systems (Windows, Linux) and software applications
• Network setup, maintenance and troubleshooting, including LAN/WAN, connectivity and performance optimisation
• Familiarity with diagnostic tools, testing procedures and basic IT security practices
• Excellent problem-solving and critical thinking, strong customer service orientation and clear verbal and written communication

Career path: IT Field Service Engineer to Senior Field Service Engineer, then Specialist / Lead Engineer, and finally Field Services Team Lead. Applications are made by sending a CV to the HR contact.