IT Desktop Support Technician

About the role

We are looking for a reliable, customer‑focused IT Desktop Support Technician to join our team in Stellenbosch. You will be the first point of contact for end‑users, delivering both remote and on‑site assistance to keep desktop environments running smoothly.

Key responsibilities

• Provide first‑line IT support to users remotely and on‑site.
• Install, configure and maintain desktops, laptops, printers and other peripherals.
• Troubleshoot hardware, software, email and network‑related issues.
• Set up user accounts, manage passwords and control system access.
• Install and update operating systems and software applications.
• Maintain accurate IT equipment and asset records.
• Escalate complex technical problems when necessary.
• Deliver excellent customer service with timely resolution of support requests.
• Assist with basic network troubleshooting and connectivity issues.
• Support IT projects, upgrades and system rollouts.

Required profile

• Grade 12 (Matric) or equivalent.
• Relevant IT qualification (certificate, diploma or degree).
• 2–4 years of experience in desktop support or help‑desk roles.
• Valid driver’s licence.
• Strong communication and problem‑solving abilities.
• Ability to work independently and as part of a team.

Required skills

• Microsoft Windows operating systems.
• Microsoft 365 suite.
• Active Directory account management.
• Basic networking concepts and troubleshooting.
• Hardware troubleshooting and peripheral setup.
• Operating system installation and software updates.