IT Asset Manager

About the role

Our client in Johannesburg is looking for an experienced IT Asset Management Specialist to join their IT Operations team. The role is ideal for a detail‑oriented professional who enjoys managing assets in a fast‑paced corporate environment.

Key responsibilities

• Manage the full lifecycle of IT assets, including allocation, renewals, replacements and disposals.
• Monitor and resolve asset exceptions such as missing devices, unknown assets and inactive agents.
• Ensure accurate allocation of assets to users, business units and cost centres.
• Perform regular reconciliations between ITAM systems and physical assets.
• Maintain precise asset records, including tagging, serial numbers and locations.
• Support internal and external IT asset audits.
• Handle asset‑related service tickets using SysAid or a similar ITSM platform.
• Coordinate onboarding and off‑boarding to issue and recover assets efficiently.
• Arrange repairs, warranty claims and procurement of replacement equipment.
• Escalate non‑compliant or inactive devices through Microsoft Intune.
• Produce regular asset compliance dashboards and management reports.
• Analyse asset data to identify trends, risks and improvement opportunities.

Required profile

• Matric (Grade 12) and a diploma in IT, Information Systems, Business or a related field.
• ITIL Foundation certification; IT Asset Management certification is advantageous.
• 4‑6 years of experience in IT Asset Management or a similar environment.
• Hands‑on experience with ITAM platforms such as ServiceNow, SysAid or Reftab.
• Strong working knowledge of Microsoft Intune and Microsoft Configuration Manager (SCCM).
• Advanced Microsoft Excel skills and experience with Power BI reporting.
• Experience with IT asset compliance, audits and lifecycle management.
• Understanding of financial accounting principles related to IT assets.

Required skills

• ServiceNow (or similar ITAM platform)
• SysAid
• Reftab
• Microsoft Intune
• Microsoft Configuration Manager (SCCM)
• Advanced Microsoft Excel
• Power BI