Implementation Administrator – Customer Success

About the role

The Implementation Administrator supports the successful rollout of customer projects by handling administrative tasks, managing documentation, and ensuring clear communication between internal teams and clients. This role is essential for keeping implementation processes smooth from initiation to go‑live.

Key responsibilities

• Assist implementation teams with scheduling, documentation, and follow‑up activities.
• Maintain project tracking tools, action logs, and timelines.
• Liaise with clients and internal departments to collect required implementation data.
• Prepare onboarding and configuration documents together with the implementation team.
• Ensure all administrative and compliance requirements are met throughout the project.
• Support testing, system setup, and go‑live preparation.
• Monitor and escalate risks, delays, or issues to relevant stakeholders.
• Provide post‑implementation support, including documentation handover and feedback collection.

Required profile

• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills in English; ability to understand Afrikaans.
• High attention to detail and accuracy.
• One‑year IT or business qualification.
• 1–3 years of experience in an administrative, system support, planning or project role.
• Ability to work effectively with management and team members.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint