Head of Department

About the role

As the Head of Department at Leroy Merlin, you will lead the department's commercial strategy, drive merchandising excellence, and champion a customer‑focused shopping experience. You will guide and develop your team, optimise product ranges, ensure efficient day‑to‑day operations, and deliver outstanding customer satisfaction as a member of the store's management committee.

Key responsibilities

• Develop and optimise the product range based on customer needs, market trends, and the store environment.
• Select and manage product assortments in line with Leroy Merlin's merchandising and marketing strategies.
• Drive sales and profitability through effective pricing, promotions, and commercial initiatives.
• Ensure the sales floor is consistently Full, Clean, and Priced while maintaining high merchandising standards.
• Create attractive, well‑organised product displays that enhance the customer shopping experience.
• Plan and execute commercial campaigns and promotions to increase store traffic and achieve revenue targets.
• Collaborate with the team to implement strategies that address commercial challenges and support business objectives.
• Promote a culture of excellent customer service and hospitality within the team.
• Engage with customers to understand their needs, provide suitable solutions, and improve customer satisfaction and loyalty.

Required profile

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• 5+ years of experience in retail management, with a proven record in a leadership role.
• Strong understanding of merchandising, inventory management, and retail operations.