Head of Creative Operations

About the role

We are seeking a Head of Creative Operations to build and run the operational backbone of inBeat’s delivery function. You will design airtight systems for UGC, influencer, video, design, paid‑media, and creative‑strategy teams, ensuring scalable processes across a fast‑growing agency.

Key responsibilities

• Audit, consolidate and rebuild operational systems across seven delivery functions (UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, Project Management).
• Build and lead a team of 2–3 Operations Managers embedded within those functions.
• Design and implement scalable workflows, documentation and tooling that grow with the team.
• Own and standardise the operational tech stack (Airtable, ClickUp, Notion, Make, Zapier, N8N, Claude, Fathom, G‑Suite).
• Collaborate with department leads to translate pain points into effective systems.
• Create intake, handoff, QA and escalation processes for 100+ team members.
• Develop documentation and training resources to accelerate onboarding.
• Identify and eliminate operational bottlenecks before they become crises.

Required profile

• Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people).
• Deep understanding of creative delivery functions – UGC, video, design, paid media, influencer.
• Track record of building systems and processes that teams actually use and love.
• High fluency with project‑management and ops tooling (Airtable, ClickUp, Notion, Make/Zapier/N8N).
• Systems thinker who can translate a full‑picture into clear, documented processes.
• Strong communicator able to build trust with department leads.
• Comfortable operating in high‑growth, ambiguous environments.

Required skills

• Airtable
• ClickUp
• Notion
• Make
• Zapier
• N8N
• Claude
• Fathom
• G Suite

What we offer

• Low bureaucracy and high ownership – you won’t wait for permission to fix things.
• Fully remote work with the flexibility to work from anywhere.
• Flexible hours and unlimited time off & sick days.
• Access to five fast‑growing companies under one portfolio.
• Direct collaboration with the COO and Chief Creative Officer.
• High‑paced, entrepreneurial environment where your work becomes the new standard.