Head of Administration – Repatriation Hub

About the role

AVBOB is seeking a highly motivated and resilient leader to head the administration of its Repatriation Hub. The role oversees all operational aspects of national and international repatriations of mortal remains, ensuring smooth, efficient, and compliant processes.

Key responsibilities

• Supervise all operational activities of the repatriation hub, from booking to finalisation.
• Coordinate national and international repatriations, liaising with airlines, embassies, consulates and government departments.
• Capture and track case data, maintain accurate filing systems and documentation for both local and international repatriations.
• Handle client and stakeholder queries, manage escalations, delays and operational risks with professionalism and sensitivity.
• Lead and allocate duties to hub staff, provide guidance, and ensure daily operations run smoothly.
• Report on performance metrics such as turnaround times and costs, and ensure compliance with health, aviation and international repatriation regulations.
• Oversee asset management, stock control and third‑party service provider performance.

Required profile

• Strong leadership and supervisory abilities.
• Resilience and ability to work under sensitive and high‑pressure situations.
• Excellent organisational and record‑keeping skills.
• Professional communication with internal teams, clients, airlines and governmental bodies.
• Commitment to compliance with relevant regulations.

Required skills

What we offer

• Opportunity to lead a critical operational hub within a respected organisation.
• Engagement with diverse stakeholders across national and international contexts.
• Professional development in logistics and compliance management.