Fulfilment Manager

About the role

We are looking for a Fulfilment Manager to join our fast‑growing, purpose‑driven UK startup that creates high‑quality, reusable promotional products. This fully remote, full‑time position sits at the heart of our operations, ensuring every order moves smoothly from entry to delivery.

Key responsibilities

• Enter and manage sales orders, purchase orders and invoices accurately in our order management system.
• Dispatch orders to production teams, handle artwork approvals and track bespoke orders.
• Monitor UK and international couriers, create shipments for non‑production‑handled orders and keep records up to date.
• Coordinate stock transfers between warehouse and production, confirm receipt and maintain accurate inventory records.
• Review supplier invoices against purchase orders before payment approval.
• Investigate and resolve customer service issues, delivery problems and supplier discrepancies.
• Maintain fulfilment trackers, perform stock reconciliations and produce monthly operational reports.
• Identify process bottlenecks and support continuous improvement of the fulfilment function.

Required profile

• Detail‑oriented and proactive with a strong sense of ownership.
• Solid experience in fulfilment, order processing or operations administration.
• Comfortable using order management systems, CRMs and inventory management tools.
• Hands‑on experience handling invoices and purchase orders.
• Proven track record of delivering accurate, on‑time results.

Required skills

• Order management systems
• Customer Relationship Management (CRM) platforms
• Inventory management systems

What we offer

• Competitive monthly salary (£1,000‑£2,000, dependent on experience).
• Fully remote work with flexible hours.
• Opportunity to contribute to a sustainable, eco‑friendly mission.
• Collaborative, purpose‑led team culture.