Front Office Agent

About the role

The Front Office Agent is the first point of contact for guests at Mount Nelson, delivering luxury hospitality through warm, knowledgeable service. You will manage arrivals and departures, support guest enquiries, and collaborate with other hotel departments to ensure a seamless stay.

Key responsibilities

• Perform check‑ins and check‑outs in line with hotel policies.
• Maintain accurate daily reports, takings, and banking procedures.
• Monitor VIP arrivals and ensure personalized service.
• Coordinate with Housekeeping to confirm room readiness.
• Provide guests with information on hotel amenities, local attractions, and dining options.
• Assist with concierge, food & beverage reservations, and guest services as needed.
• Uphold quality standards, GDPR and PCI compliance, and capture guest feedback.

Required profile

• Diploma or degree from a reputable hotel school.
• 1–2 years of front office experience in a luxury hotel environment.
• Strong verbal and written communication skills.
• Excellent organisational and mathematical abilities.

Required skills

• Proficiency in MS Office.
• Experience with Opera property management system (or similar hotel reservations software).

What we offer

• Competitive basic salary and benefits package.
• Loyalty and recognition rewards programs.
• Employee assistance and wellness programs.
• Opportunities for professional development within a globally recognised luxury brand.