Front Line Manager - HRO Recruitment Operations

About the role

Genpact is looking for a Front Line Manager for its HRO Recruitment Operations team. The role manages end-to-end recruitment operations and works with Talent Acquisition, HR Business Partners and business stakeholders to meet hiring targets and workforce planning goals. It is a fixed-term position based in South Africa, working standard office hours.

Key responsibilities

• Manage end-to-end recruitment operations, including requisition management, candidate pipeline tracking, interview coordination and offer processing.
• Ensure hiring processes are carried out on time and accurately, in line with organisational policies and compliance standards.
• Collaborate with Talent Acquisition, HR Business Partners and business stakeholders to meet hiring targets and workforce planning goals.
• Monitor recruitment SLAs, quality metrics and process adherence, and implement corrective actions where needed.
• Drive process improvements and automation initiatives to improve efficiency and candidate experience.
• Maintain accurate records in recruitment systems and support internal audits and reporting on recruitment operations.

Required profile

• Bachelor's degree in Commerce, Economics or Finance, or a Master's in Business Administration or Business Analytics.
• Certification as a Professional in Human Resources (PHR) from Symbiosis Institute of Distance Learning.
• Proficiency in English (C2 level).

Required skills

• Talent acquisition and talent sourcing
• Talent pipeline management
• Talent recruitment