First Level Support Engineer (NOC)

Daisy Business Solutions

Junior 🇬🇧 English

Job description

About the role

First line of response for the Network Operations Centre — triage, escalate, and keep clients moving. You are the first person a client reaches when something breaks. You triage the fault, fix what you can, and escalate what you cannot — clearly and quickly.

Key responsibilities

Monitor the NOC dashboards and respond to alerts as they are raised
Log, triage and resolve first‑line incidents within SLA
Escalate to second line with a clear, reproducible handover
Keep the client informed while their issue is open

Required profile

A+ / N+ or equivalent, or demonstrable equivalent experience
One year in a service desk or NOC environment
Clear written and spoken English
Own transport and a valid driver's licence

Required skills

A+ certification
N+ certification

Questions fréquentes

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Published 3 weeks ago

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