E‑commerce Service Agent
Senwes · Samrand
Job description
About the role
Agrinet, part of Senwes, is looking for an E‑commerce Service Agent to deliver excellent customer support across its digital sales channels. The role focuses on accurate product information, efficient order fulfilment and a seamless customer experience.
Key responsibilities
- Respond to customer enquiries and resolve queries related to product, pricing, orders, delivery and returns.
- Monitor orders, coordinate with internal teams and ensure timely fulfilment.
- Maintain accurate product, pricing, stock and customer records.
- Track online order processing, investigate discrepancies and escalate technical issues.
- Prepare operational reports and dashboards to monitor performance and identify trends.
Required profile
- National Senior Certificate with at least 2 years of experience on e‑commerce platforms.
- Relevant Diploma or Certificate is advantageous.
- Strong communication, problem‑solving and organisational abilities.
Required skills
- Magento
- WordPress
- Shopify
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Senwes
Samrand
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