Customer Support Specialist

About the role

Join the Customer Success Team at BRS Golf Ltd, a division of Versant Media, and help golfers and golf courses connect through our online tee‑time marketplace, GolfNow. You will provide high‑quality support for bookings, sales inquiries, and product issues, ensuring a seamless experience for our users and partners.

Key responsibilities

• Resolve product or service problems by clarifying customer requirements and delivering appropriate solutions.
• Recommend suitable products or services based on individual client needs.
• Process and amend bookings that require manual intervention on the GolfNow platform.
• Assist the account management team with weekly availability checks and general club support duties.
• Build and maintain relationships with internal teams and external suppliers through regular communication.

Required profile

• Passion for delivering exceptional customer care.
• Strong desire to engage with customers and suppliers.
• Motivated team player who strives to exceed client expectations.

Required skills

What we offer

• Generous benefits and perks focused on financial security, wellbeing, and work‑life balance.
• Opportunities for career advancement within a fast‑growing technology business.
• Collaborative and supportive team environment.