Customer Support Agent
Believe Resourcing PTY Ltd · Cape Town
Job description
About the role
We are seeking Customer Support Agents to join our dynamic contact centre in Cape Town. The role involves handling customer inquiries across voice, social media, ticketing and mobile channels, ensuring a positive experience from first contact to resolution.
Key responsibilities
- Handle inbound customer queries across assigned channels and queues.
- Resolve issues efficiently with a focus on First Contact Resolution.
- Accurately capture customer information and case notes in internal systems.
- Meet response, resolution, productivity and quality targets.
- Escalate complex or sensitive cases according to established guidelines.
Required profile
- Grade 12 / Matric qualification.
- Previous contact‑centre or high‑volume customer service experience.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to work across multiple systems.
- Willingness to work rotational shifts, including weekends and public holidays.
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Published 12 hours ago
Expires 1 week from now
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Believe Resourcing PTY Ltd
Cape Town
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