Customer Support Agent
Believe Resourcing PTY Ltd · Cape Town
Job description
About the role
We are seeking Customer Support Agents to join our dynamic contact centre in Cape Town. The role involves handling customer inquiries across voice, social media, ticketing and mobile channels, ensuring a positive experience from first contact to resolution.
Key responsibilities
- Handle inbound customer queries across assigned channels and queues.
- Resolve issues efficiently with a focus on First Contact Resolution.
- Accurately capture customer information and case notes in internal systems.
- Meet response, resolution, productivity and quality targets.
- Escalate complex or sensitive cases according to established guidelines.
Required profile
- Grade 12 / Matric qualification.
- Previous contact‑centre or high‑volume customer service experience.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to work across multiple systems.
- Willingness to work rotational shifts, including weekends and public holidays.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in South Africa.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 day ago
Expires 1 week from now
6 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Believe Resourcing PTY Ltd
Cape Town
Related job offers
-
Client Service Administrator – Customer Service
Corporate Placements Cape Town -
Contact Centre Agent – Cape Town
MHR Cape Town -
German-Speaking Customer Service Representative
Believe Resourcing PTY Ltd Cape Town -
Junior Collections Officer
Vela Personnel Johannesburg -
Call Centre Team Leader – 24/7 Shift Work – Montague Gardens
The Wright Recruitment Durban