Customer Support Administrator

About the role

This position supports a well‑established company based in Rosslyn by managing the customer support line and ensuring professional communication with clients. The role is ideal for a proactive individual with strong communication skills who can work independently in a fast‑paced environment.

Key responsibilities

• Handle general customer enquiries in a professional manner.
• Send approvals and CADs to clients.
• Communicate production lead times to customers.
• Receive, follow up on, and report customer complaints.
• Provide feedback to customers regarding complaints and enquiries.
• Receive and communicate delivery addresses and customer information.
• Perform general administration and support for the customer support line.

Required profile

• Excellent communication and interpersonal skills.
• Friendly, professional, and patient approach when dealing with clients.
• Reliable, punctual, and able to work well under pressure.
• Strong problem‑solving abilities and initiative.
• Basic administrative and organisational skills.
• Previous customer service or support experience is advantageous.

Required skills